While Twitter may have found favor with developers for many reasons, a single problem is becoming a major sticking point. Developers are worried that all the hiccups, outages, and other reliability issues are making them look bad in users’ eyes.
If this idea has occurred to you, rest assured there are plenty of likeminded individuals. What’s more, even developers that are on the upper end of the popularity scale are part of this group, so it’s not something affecting only the little guys.
Loic Le Meur, the founder and CEO of Seesmic, told Juan Carlos Perez, “Users always blame Seesmic first since it’s their primary interface to Twitter. It’s extremely frustrating because there is nothing else we can do than warning users Twitter has problems. It is very damaging for us since users start to look for alternatives, which fortunately have the same problems, but damage to the brand is done.”
Ryan Holmes, the CEO of HootSuite, also said, “It’s been a bit disruptive and frustrating because many people don’t know if it’s us or Twitter, and they’ll just assume it’s us. Then we have a communication issue we have to address.”
So Twitter developers can take some comfort in the fact they’re not alone in this, anyway. Let’s just hope it becomes a non-issue now that the World Cup is over.